I go to urgent care, GP, kids' pediatrician, specialists, PT, eye doctor, and dentist. Only 1 keeps me waiting more than 15 mins. The other one? She is consistently 2 hours beyond. This seems like a lot to me in general and especially when compared to the other wait times.
I plan on changing doctors once all my accident injury is done. I just wanted to find out if this is the norm and I should suck it up.
How long is your average visit at various appointments? How long is too long to wait?
I would be soooo mad if I had to wait 2 hours for any appointment! And she's regularly that late?? I would definitely switch.
The only exception would be urgent care. I don't really know how that works. If it an emergency room or drop-in scenario, then you might have to wait.
But a scheduled appointment shouldn't be that late, barring some crazy, unforeseen, and rare circumstances.
My average waits are 15 minutes or less. The GP is the only one where I have to wait every once in a while, but I understand their day gets interrupted... Heck, when I'm working at the hospital, I'm often the one calling and interrupting them!
Last edited by kris_w; 10-03-2012 at 08:49 PM.
2 hours is way too long! The only Dr I have had leave me waiting that long is the OB, and when you look at the fact that he delivers 40+ babies a month, it is understandable. Plus, if he is running more than an hourish behind, his receptionist would always try to get hold of me and inform me or reschedule the appointment for another day. In general, I rarely have to wait more than 15-20 for an appointment. Waiting longer can indicate that he Dr spends extra time with patients, but that should be scheduled for IMO if it is a regular thing. OH, I have also waited for hours for urgent care, walk in clinic type situations.....sometimes if you are not in immediate danger you need to accept you wont be seen first in these situations.
Mom to Arianna (5), Conner (3) and Trent (my baby)
2 hours?!?! No way in hell I would ever wait that long. Why don't you say something to her when she walks in the room? Ask her why.
I don't wait longer than a few minutes to see my primary. I used to work at the office and I am friends with the CMA and used to work with the doc. That's on of the perks to working in the healthcare field, you build bridges and gain connections.
Now a lot of things go on behind the scenes at doc offices as well, planned and unplanned. 15 min is the popular average but in my experience, 30 minutes is the more realistic average. Also, if you (general) have a grievance with the wait time, just bring it up to the doc. I have yet to hear a patient approach the doc but the patient wastes no time yelling at us peon workers for something that we don't even control. The docs schedule? They make up the template of how they want their schedule to run. If they want it double booked or triple booked, that's their decision. Feedback from patients is what is required to hopefully make changes. We can tell a doc left and right that the schedule is too crazy but they just ignore it most of the time.
Good luck finding a better doc. I'm truly sorry that you have to seriously waste 2 hours waiting on her!
Edited to add: To answer the question... Waiting longer than 45 min-1 hour is too long.
I agree with everyone else and would complain, then do so in writing, and then do so to the board of health . I am mean like that.
DH-Aug 30th 1997 Josiah - 6/3/02 Isaac 7/31/03
Board of health won't do anything on a 2 hour wait. Neither will your insurance.
I would complain but complain to the doctor. NOT the front desk or nurse. They know it is an issue and probably can't do jack about it. I used to work for a doctor that would run 2 hours behind because he would show up late and we weren't allowed to call patients to tell them. Complaining to us did nothing because he owned the place.
I've had to wait 1-2 hours before for a Pediatric Specialist. Thought it is an inconvenience to me at the time, I understand that it is sometimes necessary to fit in sick children. I have never been turned down by a specialist if I want to bring my child in that day. (Well, I was turned down once but when I threatened to switch doctors they conveniently squeezed me in) I even had one doctor see my daughter as a new patient the day I called because I needed her to be seen and cleared ASAP for an upcoming procedure she was scheduled for. Waiting sucks, but if it means sick children are being seen by their doctors and not being sent to an ER I'm good with that.
I agree that complaints need to go straight to the doctor, not the office staff.
One of my favorite things about my doctors office is that they schedule time in the day for urgent stuff. Pregnancy concerns, sick kids, that sort of thing. I am always able to see them same day if I need to and the wait times are reasonable.