Hang up on a telemarketer = rude?

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Joined: 07/24/10
Posts: 208
Hang up on a telemarketer = rude?

I was chatting with my SIL a while ago and she was telling us about her days as a telemarketer. She had a lot of hilarious stories to tell, but then she said that you could always tell when you dialed a California number because Californians are so rude. I said, "Really? How so?" since Californians aren't usually known for being rude. To which she said, "Well, they don't want to listen to what I have to say, don't want to ask me any questions, don't even give me as much as an F-you. They just hang up! So rude!" Then I laughed and said, "I totally do that! I don't want you to have to waste your breath because I already know I'm not buying or donating, so why waste both of our time?" Then she went on to say that I should at least listen to the whole spiel and that people from the south listen to the whole thing and then they want to chat. Well, I don't know what southern people have going on, but the last thing I want to do is waste my time chatting with a telemarketer, so I guess I'm rude. LOL!

So anyways, do you think it's rude to hang up on telemarketers? And, where are you from?

Lemongirl's picture
Joined: 10/27/07
Posts: 220

I hang up on them. I have no interest in anything they are trying to sell me or any surveys they are doing, and they always call at hideously inappropriate times - like at dinner time, or DD's bedtime. It's a waste of my time and their time letting them go through their spiel. I used to be way more polite, and didn't want to hurt anyone's feelings, but in the past couple of years I've decided not to let them waste any more of my time as we tend to get several phone calls a day some days. I was raised in Canada, lived in the UK for 8-9 years now.

fuchsiasky's picture
Joined: 11/16/07
Posts: 955

I say "no thank you, we are not interested. Please take us off you list". I have no time to waste on telemarketers. Here if you ask to be taken off a call list they legally have to. We also put ourselves on the national no-call list which cut down on the calls. I do think it would be rude to just hang up. At least I say no first. I am from Canada.

zefroim's picture
Joined: 05/18/06
Posts: 126

While I feel sorry for the telemarketers because they are just trying to do their job, I do hang up. Thanks to caller ID I rarely have to answer the phone when it's a telemarketer. I recently registered on the national Do Not Call list and that has cut the calls down considerably.

mommytoMR.FACE's picture
Joined: 04/10/09
Posts: 781

We haven't had a telemarketer call in so long--- I believe I would let them finish their spiel but normally I would just put the phone down and once I heard a pause, then I would let them know, "no thanks." I'm from Maryland.

I will admit that I have a general stereotype that southerners are much friendlier and also much slower. Not slow as in mentally, but slow as in lacking hustle, lol. My father lived in Richmond, VA for about a year or so, and I remember a cashier taking 20 minutes to check us out because she was going soooooo slowly and talking our ears off. It's nice that people are so personable, but I normally don't have very much patience to stand around and having random people saying "Hi" to me does catch me off guard at times.

Joined: 01/06/03
Posts: 1175

Maybe it is rude... but they can also be pretty rude when you say "No thank you, I'm not interested" and they ignore that and just continue talking/trying to push whatever it is they're pushing. So yeah... I often tend to just hang up because I get sick of saying "No thanks" three or four times before they start to get the hint. Sometimes I do just hang up the minute they start talking, sometimes I say "No thanks" and then just hang up. Depends on them, my mood/what they interrupted, and how many I've already gotten that day Wink

The biggest hint that it is a telemarketer (aside from the funny number that sometimes shows up) is the delay that happens when you answer... I usually have to say "Hello?" 2 or 3 times before they come on the line... so many times I just hang up after the first "hello" and long pause. The other hint is them butchering our last name. It's not hard. Yes, it's technically French but very few actually pronounce it as such and the English pronunciation is exactly as written... so if they call and totally butcher it or pronounce it very French, then I know they don't know us and there's a 99.9999% chance they're a telemarketer Smile

I'm in Canada... I did register our number with the Do Not Call List but can't say it helps a whole lot sometimes :rolleyes:

Oh... actually... one time years ago I actually applied at a local call centre. I was moving back home and we sent my resume out all over, we didn't realize what this place was LOL I got called and went to the first day (night actually, we were there from 4-10 p.m.!) of their 3-day interview/training session. I never went back for the rest. Once I realized what it was, there was no question! I can't stand telemarketing and there was no way I wanted to join their ranks!! LOL

Joined: 11/28/06
Posts: 848

I worked as a "fundraiser" for my university when I was a freshman. My job was to call alums and ask them to donate money to the school. I admit, I wasn't very good at my job, but I didn't get offended when people hung up on me. I'd rather them hang up if they don't plan on donating so I can get to my next call and try to raise some money!

I don't really get telemarketing calls because we don't have a land-line phone. If I did I'd absolutely hang up on them. Not everyone from the South likes to chit chat and waste time. We aren't all "slow."

culturedmom's picture
Joined: 09/30/06
Posts: 1131

For a very short time, Dh worked as a telemarketer during undergrad. He says it sucked. He stills hangs up on them to this day.

However, as an actor, if he is in the mood, he will have loads of fun with them as well. The one I remember the most was a few years ago a telemarketer called and he picked up the phone. I was lucky to be home and this is how it went....

DH- "Hello" pause pause pause "Oh sure, I own the home and I definitely have loads of time, go for it" "OK can you just give me one minute, I got a small situation going on here....(yelling to no one) hey kids, tell mom to hold on I'll call 9-1-1 in one sec. Honey, just put pressure on it, you'll be fine....(to telemarketer) OK what was that you were saying?" "Oh no problem, we are fine, go on." pause pause pause "I hate to cut you off again, just one minute.....Babe, the blood is getting on the couch, can you get your mom a towel, but not the good ones....Ok G-d I'm so sorry for rudely inturrupting you like that, go ahead"

This went on for a while and Dh said the poor guy kept saying that he would call back if it's not a good time. It was hilarious. I was on the floor trying so hard not to laugh too loud.

Mean but at least the guy had a story to tell. Smile

What usually works is when Dh answers the phone as if he was the telemarketer and called them. Something like "Hello this is Dan, I have an offer that is too good to pass up. Would you be interested in a subscription to the world's best telemarketing magazine?" I like hearing them fight over who called who. hehe

Joined: 05/31/06
Posts: 4780

We don't have a land line so don't really get the calls. I say "thank you we are not interested" and then hang up. Live in the NE.

KimPossible's picture
Joined: 05/24/06
Posts: 3320

I think its rude to hang up without saying a thing. But I don't agree that you have to listen to the whole spiel either.

I mean people hang up on other people on the phone when they are angry, annoyed, irritated, POd, or some other unpleasant emotion, and telemarketing calls can evoke some of those emotions. But its still not polite to hang up.

However I will interrupt if the telemarketer is slick in getting off and running without giving me even a moment to interject. Also probably rude to interrupt technically, but I think its a lot less rude than hanging up completely.

I try to be polite as possible.

Joined: 06/04/07
Posts: 1368

I do what Fuschia does and interrupt, tell them I'm not interested and to take us off their list. They usually respect it and end the conversation. We're on the no-call list as well, but nonprofits, I guess, have special privileges to ignore that no-call list. I find that highly annoying and if the person on the other end continues the conversation after my first line, I remind them that if they actually followed the no-call list, they would not have wasted their or my time by calling me. I then hang up. I'm from the north.

ClairesMommy's picture
Joined: 08/15/06
Posts: 2299

"Princess&ThePea" wrote:

Maybe it is rude... but they can also be pretty rude when you say "No thank you, I'm not interested" and they ignore that and just continue talking/trying to push whatever it is they're pushing. So yeah... I often tend to just hang up because I get sick of saying "No thanks" three or four times before they start to get the hint. Sometimes I do just hang up the minute they start talking, sometimes I say "No thanks" and then just hang up. Depends on them, my mood/what they interrupted, and how many I've already gotten that day Wink

The biggest hint that it is a telemarketer (aside from the funny number that sometimes shows up) is the delay that happens when you answer... I usually have to say "Hello?" 2 or 3 times before they come on the line... so many times I just hang up after the first "hello" and long pause. The other hint is them butchering our last name. It's not hard. Yes, it's technically French but very few actually pronounce it as such and the English pronunciation is exactly as written... so if they call and totally butcher it or pronounce it very French, then I know they don't know us and there's a 99.9999% chance they're a telemarketer Smile

I'm in Canada... I did register our number with the Do Not Call List but can't say it helps a whole lot sometimes :rolleyes:

Yes.yes.yes!!!!!

That delay on the line drives me insane also. I usually just quickly say "No, I'm not interested. Please take our number of your call list". We also registered with the No-Call List, but yeah, it doesn't do a whole lot. A couple years back either CBC or CTV did this spot on how easy it is for companies to get the call list. You just have to call yourself a business, pay $50, and the No-Call List is yours. Like, what a freaking waste of time.

Joined: 01/18/06
Posts: 1626

I hang up. I used to work in a telemarket office for awhile, too. We all appreciated a hang up over getting the whole pitch out then a no thanks. I sometimes interrupt and say no thanks, but usually they call right when I'm making dinner, so I'd rather not waste my own time. I'm in Canada.

Joined: 06/22/10
Posts: 5602

"Princess&ThePea" wrote:

I'm in Canada... I did register our number with the Do Not Call List but can't say it helps a whole lot sometimes :rolleyes:

i think with our list it is only to stop NEW telemarketers from harassing you. of course that doesn't help with the problem already happening!!

i hang up on them, they are annoying and they call even after i told them to stop. i did the job once and i would never do it again. i actually don't even know how i kept that job because i hardly made any calls and i never made any sales....the people there are hardcore....most don't care if you hang up on them anyways

Joined: 04/12/03
Posts: 1722

I don't answer the phone - I let the answering machine pick it up. If I do answer, I would just hang up.

Joined: 03/18/11
Posts: 134

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Spacers's picture
Joined: 12/29/03
Posts: 4104

I always say, "No thanks!" before I hang up. Just hanging up without saying anything is rude; do people really do that? :eek: I've done telemarketing and I'd rather someone interrupted with a polite, "No thanks," than let me continue & waste my time. But we're on the No Call List & I usually screen calls so it's not often that I get a telemarketing call anyway.
ETA: I'm in California

Alissa_Sal's picture
Joined: 06/29/06
Posts: 6427

Usually I can tell it is a telemarketer from our caller ID, so I just won't answer. Some companies know this and try to get tricky by somehow arranging for it to say "Phone Number Unavailable". While vaguely intriguing (I do love a mystery!), Phone Number Unavailable never gets answered either.

If they do manage to get past caller ID and I answer, I usually interupt with "No thanks." and then hang up. Interupting is rude, hanging up before they can say anything is also probably rude, but I think that calling me to sell me stuff is equally rude, so I don't worry about the etiquette of it all too much.

Joined: 12/10/05
Posts: 1681

If there is the delay after you answer, I just hang up before I get connected with the telemarker. Otherwise, I interrupt their spiel, say "no, thanks" and hang up. I'm in Canada.

momW's picture
Joined: 09/29/09
Posts: 5634

I'm with culturedmom's DH, I love messin with em.

If I just can't at that time, I say a polite no thanks and hang up, usually I hang up after the first time I say hello and there's a pause.

My favorite ever was when a guy called and asked for DH, I asked him, what he knew about DH, if he knew that DH was sleeping with that Sarah Jean down the road, if he knew I knew he was sleeping with her.....it was ridiculously funny, the guy was so confused. I finally told him that when he talks to DH, tell him I'll find him and I know all about Sarah Jean and I keyed his favorite truck so he can just go back to his momma's place and hide out there!

Or, I had completely forgotten about this one. I was sittin on the back deck one day when the muskrat came out of his hole in the pond. DH had been trying to catch it for a week and he finally gave me the okay to shoot it if I saw it. I texted him that it finally came out and I was going to shoot it when it went to the east side of the pond. The phone rang so I assumed it was him and answered it just as the rat went to the east side of the pond. I just said, Hello, oh sh!t it's moving, hang on I gotta get the gun up. Then there was a loud BOOM and I got back on the phone (at this point it had not dawned on me that I didn't actually know for sure that it was DH on the phone) and said, well, I got that stupid muskrat. The guy said, very hesitantly, this is so and so from wherever and then himhawed around like he had forgotten the line he had been saying eight thousand times a day for the last two months. I told him I'm sorry, I don't have time to talk, I gotta get the rat cleaned up for supper. He hung up promptly!

AlyssaEimers's picture
Joined: 08/22/06
Posts: 6698

I normally will try to interrupt when there is a pause and say "I'm sorry, no thank you", then if they keep going say "no thank you" again, finally if after three times of saying "no thank you" I would hang up. we are on the Do not call list though so there are not many calls. The fire department calls raising money all the time though. (I was raised in WNY and live in TN)

The political calls at election time are MUCH worse though. If it is a computer I just hang up, if it is a live person I usually try to get it over as soon as possible.

Joined: 03/08/03
Posts: 3256

I have learned that if I make the mistake of answering the phone to a telemarketer, I IMMEDIATELY interrupt them in a very cheerful voice and say, "Hi, could you do me a favor and take my name off whatever list you got it from? Thanks so much! Have a great night, goodbye!"

I do not tolerate ONE attempt to avoid this, and I think it's illegal for them to push after you say that anyway.

I don't think it's rude to just hang up though. I just know they keep you on the list until you ask them to take you off. But it's REALLY rude to call someone at home and try to sell them something. It's really rude to put me on a mailing list I didn't ask to be on. That style of marketing really grates on me and I don't understand why it's legal.

So yeah...not rude.

Funny story, I was once young & broke & desperate and signed up to be a telemarketer. At the training, without even realizing what I was doing, I suddenly stood up. Everyone else was sitting. They asked me what was wrong and I basically said that I thought I could do this but I couldn't, and I was leaving. And walked out. It was a surreal experience, I didn't even mean to do it, but something took over and drove me out of there.

b525's picture
Joined: 06/06/07
Posts: 298

"freddieflounder101" wrote:

I do not tolerate ONE attempt to avoid this, and I think it's illegal for them to push after you say that anyway.

It is illegal, but with lots of exceptions, I think. Non-profits are allowed to call. Companies that you already do business with are allowed to call. Those are the most annoying, I think. I get 89,000 phone calls from our mortgage company, but it's not really our mortgage company. It's the various insurance, banking, and other "services" they provide. They are allowed to call us because we already do business with them, as I understand it. So annoying.

I usually listen to the spiel and say, "No thanks, I'm not interested." I'll sometimes let them try again, but then I hang up. I hate when they continue to pester. Does that really work? I ignore them the first three times, but then, magically, I change my mind on the fourth attempt? Weird.

daniellevmt's picture
Joined: 07/25/06
Posts: 213

I've been on the "do not call" list for years, and what a blessing! I only get calls from companies that I already patronize, although not often. I let them finish their first question and tell them thanks, but I'm not interested, please do not call again regarding this promotion and have a nice evening. I can't be rude...it's their job. I have no issue w/ others hanging up on them, I just can't do it.

brawlberry's picture
Joined: 02/02/11
Posts: 173

I'm bored and just found this thread, so thought I'd weigh in on this, as I've had lots of experience with calling campaigns.

When people call me unsolicited, I say "Thanks but no thanks, take me off your list, have a good day, bye." And when I worked the phones, I was happy when people hung up on me. Why? I'd rather someone hang up on me so I could move on to my next call, than sit there and listen to me and get my hopes up that this one call out of 4 dozen may actually be a success. I've done it all - I've done market research surveying, customer satisfaction surveying, cold calling to set up in-home demonstrations for security systems, non-profit charity calling, political campaigning (this was for a college assignment though, usually I stay faaaaaaaaar away from politics), and sold carpet cleaning services to previous customers (this was the trickiest by far, as I was doing this 1) while I was pregnant with Thing 1 and hormonal as heck, LOL, and 2) when the National DNC list first became available in the states and people just thought it was a magical list that prevented any and all unwanted calls for the rest of time).

I've even done a bit of inbound - and inbound is what sucked my soul out the most. With outbound calling, people hang up, or they cuss you out really quick and hang up, but you move on - you develop a thick skin and a duck back pretty quickly to be able to tolerate it. During inbound calling, most people were calling because they were pissed about something, and they took it out on me or the agent they were connected to. What no one realizes is that most of the time if you call a customer complaint line, the call goes to a call center bank that is hired by the original company and the employees generally have absolutely no interest in the company that you're calling to complain about. I worked the inbound phones as a contracted employee for a major information company that was hacked a few years back, and the people who called were (understandably) upset, but they also seemed to think that I personally had given their info to hackers with a big red bow on top. I was called all sorts of names, my family and children were insulted, I was told I must have no soul to work for such a horrible company, I was threatened with physical harm, etc. The worst part was that we had to basically pretend we *were* part of the company, which made the callers feel even more entitled to demean us. It's hard to remain chipper (or at least politely interested) in your job when someone spends 20 minutes screaming insults at you and there's nothing you can do about it.

But in general, yes - I hang up on telemarketers and outbound calling agents after a quick "Thanks, but take me off your list" - except market research surveys. I don't mind participating in those because I know how hard it is to get the required quotas. Most of them take maybe 5 minutes or so, sometimes a little longer.

Alissa_Sal's picture
Joined: 06/29/06
Posts: 6427

Haha, yes, inbound customer service does suck big time. That's how I started with my current company (so glad I no longer do that job.) I once had a guy threaten to find and slaughter my entire family over about $200. I've also had the sort of opposite experience where one woman assured me that she would pray for my soul (because I couldn't refund her money.) Good times.