personal debate (but not terribly personal)

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Joined: 03/08/03
Posts: 3187
personal debate (but not terribly personal)

We have a local drugstore that's a short walk from our house, and it's on the way to the place where I do yoga. Their sign says that they are open on Saturdays starting at 9.

For several Saturdays (spaced out, not in a row), I have shown up at 9:15, on my way to class, to drop off or pick up a prescription, and it's been closed both times, with the sign up saying they open at 9.

Today I went back after class to get my prescription and asked the girl who was working there (I'd say woman but she's definitely a teenager and this is her weekend thing) what time they open on Saturdays. She said 9. I said no, I've been there at 9:15 a few times, and they're not open, and suggested they change the sign. She looked nervous and said, "Oh, well..I was here at 9:15 today." I said no, she wasn't, because I was there then and the store was closed. She had no answer for that and seemed predictably irritated.

So here's my question: I know the guy who runs it, I see him during the week if I go and I've been his customer for years. Do I tell him that the store is not opening at 9 when it's supposed to, or do I just suck it up and breathe (yoga-style) and deal with it?

I find it annoying. The last time my plan was to drop off the prescription before class and pick it up afterwards, and I couldn't do that because they weren't open.

But maybe it's more about my sense of righteousness than what matters....I'm a little tense these days.

Thoughts?

Joined: 08/17/04
Posts: 2226

I would mention it to him. If it had happened 1 time I probably wouldn't. A small place, 1 person probably opening and ran late but it's consistent. He needs to know that he is potentially losing business because his weekend help can't open on time.

At my last job, one of the receptionists was constantly late when it was her turn to open. She was supposed to be there by 8:45 to get things unlocked for the rest of us at 9. She would come in around 9:05-9:10 and we would be outside with patients. It was annoying at best. We mentioned it to the manager who didn't say much but one day one of the partners showed up early and saw she was late. She didn't last too much longer after that (this lateness combined w/other reasons). It made his business look bad.

Joined: 08/17/04
Posts: 2226

dp...grrr

mommytoMR.FACE's picture
Joined: 04/10/09
Posts: 781

I would say something if it happened more than once.

mom3girls's picture
Joined: 01/09/07
Posts: 1535

If I were the pharmacy owner I would want to know.

Joined: 11/28/06
Posts: 848

This is funny to me because I tend to get VERY irritated with most of the pharmacy techs at the pharmacy we use and have just considered filing a complaint with the store. When it comes to medications I don't have time to play around. If they say they open at 9 I expect them to be open at 9. I'd definitely tell the manager, especially if you know him.

Joined: 03/08/03
Posts: 3187

My dad suggested scoping the place out next Saturday to see if they're open at 9, he thinks maybe I scared her. THEN, if it's not open, I tell the guy who runs the store. I do walk right past it every Saturday at 9:15, plus I can see them from the window of the yoga studio. I like that idea, it makes me into some sort of drugstore-opening-hours spy.

Spacers's picture
Joined: 12/29/03
Posts: 4100

ITA with the others, if this has happened more than one Saturday, this employee might be a problem. Back in my fast food restaurant manager days, we had a location that was supposed to have a drive thru open 24 hours a day. We got a couple of complaints about it being "closed for cleaning" between 3am & 5am, which didn't make sense since orders were registered during those times. I started scoping it out a few times a week and discovered that the 3-person staff were all taking a nap! They had figured out how to change the time on the registers to make it look like orders placed before & after that window of time were actually happening during that window of time.

SID081108's picture
Joined: 06/03/09
Posts: 1348

"freddieflounder101" wrote:

My dad suggested scoping the place out next Saturday to see if they're open at 9, he thinks maybe I scared her. THEN, if it's not open, I tell the guy who runs the store. I do walk right past it every Saturday at 9:15, plus I can see them from the window of the yoga studio. I like that idea, it makes me into some sort of drugstore-opening-hours spy.

Even if you scared her, it likely won't last long and she'll be back in the routine of getting in late if it's not dealt with by the owner. I would definitely tell him/her. It's completely unacceptable to me for a business to not open when they say they do, or to close early because the closers are dying to get out of there to go somewhere else. Open/Close times should be reliable.

Joined: 03/08/03
Posts: 3187

I just found out that a neighbor of mine was infuriated last Saturday morning when he went to get a prescription for his Mom and they weren't open. At least I know it's not just me.