I received the following message regarding an Etsy sale for a child sized ring sling.
I was so happy to receive your sling today. Unfortunately, I couldn't get the tape off so I had to snip the corner of the package which cut directly into the sling. I did not know this was not wrapped in something else, so now there is a huge hole in the sling.
Can we work something out?
Last week I accepted a return for a full refund because a lady who ordered a child sized ring sling didn't pay attention to the measurements of the sling and apparently wanted it for an older child so it didn't fit. She made a stink about the cost of shipping and so I took the hit and refunded the full price, which means I lost out on about $10 worth of shipping costs plus paypal fees. Anyway, I'm really not interested in losing more money because she didn't like how it was packaged and because she was careless and cut a hole in it. I'm offended by her email, honestly. Am I out of line? Do you think I'm obligated to 'work something out?'
I guess this is the end of my Etsy store.