Giving clients images
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Thread: Giving clients images

  1. #1
    Mega Poster TracyF's Avatar
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    Default Giving clients images

    Remember the mom that didn't seem to say much about the glamour shot images? Turns out I had given her the images on DVD and she did not have a CD/DVD drive in her computer, so she hadn't sat and looked at them yet. We got a nice message from her this week with some lovely comments on the images.

    But that leads me to a thought. It seems like it will become more and more common for people to have computers without disc drives. At a time when I'm not really in business and not selling my images -- either digital files or prints -- I just give images to people to print up themselves, or do what they want with them. Which has meant digital files on a disc. I have a HUGE stack of DVDs that I can use up with little or no cost to myself. But has anyone else run into a situation where a client doesn't have a disc drive? Is a thumb drive the way to go in future? I don't really want to invest in thumb drives to give to people. I guess I could ask people (since they're getting my services for free anyway) to bring a thumb drive to the shoot and then put their images on that. I dunno. It was just a surprising and interesting question for me. What do you guys think about discs vs. thumb drives vs. download services, etc.?

    (Interestingly, as I was pondering this question, I read this article: Why You Need To Stop Selling Digital Files Someday I will probably go this route, but for now as I'm practicing my portrait skills and not charging anyone anything, doing a disc of images is the most sensible solution for me.)

    Married Anthony April 2, 2005
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  2. #2
    Posting Addict Muddee's Avatar
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    I want pictures to be able to look back 10, 20, 50 years, the digital format is for me, as the paper ones fade and degrade. I keep back-ups of my pictures and ones given to me by "professionals" on an external hard drive. I also print my families favourites for them to enjoy and display at their request. When I order from the "professionals" I often buy both hard copies and digital prints.

    I find it odd that someone wouldn't have a disc drive, I have several computers in my home and office all except the net books (which are really small 13") have disc drives. If you are doing it free ask the person which would be best, if they want a USB key just let them know you will have to charge a fee for the key but not for the actual photos if they don't provide their own. Digital downloads I'd be concerned about space and having to store their files for an extended period of time.
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    Community Host Ladybugsteph's Avatar
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    I have been using Dropbox for file sharing. I have had only one person come back saying that it didn't work, and it turns out it was her virus software, and he husband got them downloaded for her. You can access Dropbox through the web on the computer, and there is also a Dropbox app for iPhone/iPad.

    I've never heard of not having a disc drive! Strange! Is it a net book?
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  4. #4
    Mega Poster TracyF's Avatar
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    I don't think it's so unusual for new machines not to have disc drives. It's going to go more and more that way. We have one machine that doesn't have a disc drive. Nowadays it's assumed that most software you use will be downloaded, not installed via disc. But it is going to be a while before that is totally the norm, for sure.

    Is Dropbox free? I ought to look into that. I tried fotki.com as GiGi suggested too, and that seems pretty good. I just worry that people won't like downloading stuff as much as having it right there ready to go for printing or whatever.

    Married Anthony April 2, 2005
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  5. #5
    Community Host Ladybugsteph's Avatar
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    Yes, Dropbox is free. Though, you get a limited amount of storage space, so a professional with a lot of clients would need to pay to upgrade storage space. For me, I've had plenty of space with leaving them in there long enough for them to download, then I delete to make room. I even use it for my own personal use to get images and files from one computer to the other without needing a thumb drive or disc.
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    Stephanie - Mama to Carson, Jackson, and Hudson

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  6. #6
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    Currently, I either print the photos for folks (which is what I prefer) at cost - I'm not in business and not sure if I will ever be, but when they only want digital copies, I have been using CDs/DVDs. I think I will start asking how they want them and if they want thumb drive, then I'll ask them to provide it. The dang things are really cheap and since I don't charge, I can't see why that would be an issue.

    As for the download option ... I haven't been offering that (you can turn off the option in fotki) - other than emailing one or two files to family members. And mostly, I do that so I can control the quality of the image I give someone. If they just want to post it on facebook, there is no need for a 30MB file, so I provide small, low-res files in that case. If they want to print, I'll put them on disk or upload to wherever they want to print (if not letting me print it for them - I use Color, Inc for most of my "pro" quality prints).

    Anyway ... that's my $0.02 worth.

    GiGi

  7. #7
    Mega Poster TracyF's Avatar
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    Good points all around, GiGi. And that's good to know about Dropbox, Steph. Thanks all!

    Married Anthony April 2, 2005
    Nora born Feb. 14th, 2007
    Micah born Jan. 20, 2009

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