I posted this on ILP as well but I'm not sure if I'll get much response over there or if it might get closed for being business-y related (even though I'm not sure it is). I'd appreciate you're help here as well though.
Thanks in advance!
A while ago I shot a boudoir photo session for a couple of women (they were doing it for their husbands as gifts). I am not charging for anything. I spent about 5 and a half hours with them in a hotel taking over 400+ images each. In the end I gave them each a CD with about 25 images. All of this is FREE! They were both ecstatic about the images, their husbands LOVED them and they've been so kind with feedback, referrals, etc. The problem I'm having now, is the one girl wants all of her images! ALL OF THEM! Like all 400+ of them! I don't feel that this is fair to me. I didn't charge her anything and right from the get go I told her what I would offer for free - the session and the 25 edited high resolution images on CD. I don't have the time or the desire to edit all 400+ images and to be honest obviously JSO I don't have 400 images that are good enough to give her.
What do I do? I told her I'd get back to her about it and that I'd probably charge her extra for any more edits. She seemed okay with this but now I have no idea if I should have even mentioned it too her. Should I have just told her flat out no she got what she gets? Should I give her the extra images? Just some of them? Do I charge her for each extra edited image? What do I charge etc.
What do I do!?!?! Help please!
Thanks for any advice you can give me. I really appreciate it!