printed color issue with sunset

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Amy_&_Eva's picture
Joined: 08/23/07
Posts: 2378
printed color issue with sunset

I created a photobook of the fall session I recently did with Eva at the park, and it turned out BEAUTIFULLY, except for the 3 shots in which she is backlit by the glowing sunset in the field--those look great on-screen (anywhere), golden-tan with peachy skin, but they printed with terrible green casts over them for some reason. They do NOT look like that in-camera or on-screen. But the printer says they can't correct it (so they gave me a credit for a free book)

All the rest of my photos printed exactly the way they look in-camera and on screen.

What would you do? What is the best way to go about "fixing" them so they'll print the way they look in reality--because if I correct for the green printing issue they will look wrong on screen. Ugh. For the record, I had printed an 8x10 of one of them on my photo printer as a test, and its colors looked great.

Jeffininer's picture
Joined: 11/07/07
Posts: 1796

Who are you printing with?

Amy_&_Eva's picture
Joined: 08/23/07
Posts: 2378

Shutterfly. This is the first time any pic has NOT been beautiful color-wise.

AmberBella's picture
Joined: 02/15/07
Posts: 1831

Sorry to say, but most likely it is Shutterfly that is your problem. Here is some info from Shutterfly that might help.

http://www.shutterfly.com/selling_photos_online/professional_photography/sell_photos_online_faq.jsp#e2

Maybe post the images here to see if any of us see funny color. Sometimes that can happen if you've somehow saved in a strange color space.

Amy_&_Eva's picture
Joined: 08/23/07
Posts: 2378

Thanks for the link, Amber. I'll look into it. Two of the pics I am referring to are posted under my "sunset session with my daughter cc" thread. No one saw green in them when I posted for cc.

I know they aren't one that professionals go to for books, but for myself I have always gotten great quality results with them and it's affordable and their templates are extremely versatile/creative. And all the other pics looked spot-on; this is the first time this has happened in the several years I've been using their services.

Edit: This is the pic that was affected the most, it turned out about 10x as green as it should have:

I was able to go into those photos in my account and manually select "do not apply automatic VividPics enhancements". I bet you that will do the trick. I didn't realize that was there until now. Thanks again for that link!

AmberBella's picture
Joined: 02/15/07
Posts: 1831

Yeah....it doesn't look green to me. I might add a touch of magenta, but that would be personal preference and not necessarily because the photo is too green.

I'll bet it's that auto adjustment doing it to your photo....I just took it into photoshop....clicked on levels and hit auto and look what happened!

private in flickr

Untitled-1 by amberbella, on Flickr

Amy_&_Eva's picture
Joined: 08/23/07
Posts: 2378

Thanks!

Amy_&_Eva's picture
Joined: 08/23/07
Posts: 2378

Just wanted to share an update on this topic---the company gave me full credit back for the book & extra pages so I went to those photos and removed the auto-adjust feature (which I'd never known was there) and re-inserted them into the photobook. I just received the photobook with the "fixed" pictures and it worked!

Thanks again for pointing out that feature, Amber. As soon as I saw it, I knew that any auto-adjust applied to such a warm photo would surely cause that to happen. Funny how they don't show you any auto-adjustments when you're making the book. Even in preview mode.

They look perfect now! funny though that the two photos above now look different to me, like a combination of the two would really be better. lol

TracyF's picture
Joined: 08/14/06
Posts: 2416

Glad to hear it got resolved so satisfactorily, Amy! Always nice when customer service is good and takes care of problems!