Very Very Bad Morning... *Update*

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Jeffininer's picture
Joined: 11/07/07
Posts: 1796
Very Very Bad Morning... *Update*

UPDATE:

I just called Canon because still hadn't heard from them yet. The nice woman on the phone indicated that I should have received an e-mail yesterday (they had my e-mail wrong) to inform me that my camera has been fixed. It was just some connections that needed to be reconnected. They replaced the back panel (where it was dropped and had gotten chipped/broken) and also cleaned the sensor while there.......FOR NO COST!!! The repairs were covered under warrenty and all I'm out of is the overnight shipping I paid. I'm just so happy that my stupidity didn't cost me more! There's a HUGE weight lifted off my shoulders now. I can finally breath!!! Now I'm REALLY off to go buy my Black Rapid RS-W1 strap I've wanted Biggrin
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I had a shoot this morning and it was going Wonderfully. We were about a half hour in and I'm showing one of the little boys what I wanted him to do. I hopped down off the wall and my camera fell out of my hand...and onto a concrete sidewalk! I kept my freak out internal and fiddled with the camera. No go, it's broken. I hold my composure and I profusely apologize to the family. The poor mom asked me if I needed a minute, at that moment she was freaking out more than I was. I just brushed it off and said we'd do another half hour shoot when I got my camera figured out.

Well, I get in the car after they leave and that's when the freak out hits! I get home and on the phone with Canon. It's got to be the shutter. It won't do anything, flashes Error 50 on the LCD. My brother comes over so I can test my lens and make sure it's OK (it is). My camera is now in a box at the UPS store for overnight delivery to a Canon service center. This just stinks!

PSA: WEAR YOUR STRAP!!!!!

sweetalienchick's picture
Joined: 10/25/05
Posts: 2106

Oh no! Ouchie! Sad Poor you! Sorry that happened! I was gonna ask about the strap then saw what the last thing you wrote was. I hardly ever take it off especially during a shoot (as if I have lots lol). I am so scared it will fall or something. I sure hope yours gets fixed and it's nothing more than the shutter. Are you able to upload your pictures that you took so far from the shoot?

EL2
EL2's picture
Joined: 12/05/07
Posts: 1665

Ouch... time for a upgrade Smile

connorsmum's picture
Joined: 11/29/02
Posts: 1160

Oh no, I'm sorry! Well done for holding it all together, I'm not sure I could have done the same.

coolmama72's picture
Joined: 10/20/01
Posts: 8185

Fingers crossed that Canon fixes it quickly and it doesn't cost you a lot. That really sucks!

La123's picture
Joined: 04/11/08
Posts: 815

Oh no, that really sucks:bigarmhug: I hope you get it back soon

Joined: 03/17/08
Posts: 1391

Oh, that is awful! Thanks for the psa! I am terrible about that. I hope that it is fixed quickly and it doesn't cost you too much. Although I also like the upgrade idea... Smile

Jeffininer's picture
Joined: 11/07/07
Posts: 1796

Thanks for the support girls. I'm bummed to the Nth degree!!

Loida, I was able to get all the photos from the shoot, THANKFULLY!! I'm pretty happy with what I got, too.

El, HA! about the upgrade. I'm afraid I probably am going to miss out on some X-mas gifts because of this unexpected cost Sad

Thankfully my brother let me borrow his camera for the session I had the following morning. Now I only have to make up a half hour I missed with the family I broke my camera with.

I'm GOING to get that Black Rapid RS-W1 strap I've been eyeing. Camera strap WILL be on me at all times from now on...well, from when I get my camera back, that is Sad

Muddee's picture
Joined: 03/13/08
Posts: 2119

Did you send it to Canon for repair? When my camera broke it was under warranty, I sent it in and it was back and good as new in 3 days.

Jeffininer's picture
Joined: 11/07/07
Posts: 1796

"Muddee" wrote:

Did you send it to Canon for repair? When my camera broke it was under warranty, I sent it in and it was back and good as new in 3 days.

I did. I sent it overnight and the Canon Service Center received it at 8:45 this morning. I haven't heard anything from them yet. I'm guessing I won't until Wednesday...probably.

Joined: 10/26/01
Posts: 3467

*fingers crossed* that they get it back to you quickly (& cheaply)!

(((((((HUGS)))))))

GiGi

Joined: 01/18/06
Posts: 402

I'm so sorry. Sad I hope it can be repaired back to the way it was before without too much expense.

m3773a's picture
Joined: 03/15/08
Posts: 170

I just put the strap on mine about 2 weeks ago. Hope they can fix it fast and not charge you an arm and a leg.

Joined: 08/22/06
Posts: 621

That stinks Sad Hopefully it'll be a quick and easy fix. thanks for the PSA...I will start wearing my strap now!

sadieruth's picture
Joined: 06/09/05
Posts: 6219

Hope you get it fixed ASAP and it doesn't cost much. I too need to wear my strap more often. SORRY.

Jeffininer's picture
Joined: 11/07/07
Posts: 1796

:bump:

For update in post one

Joined: 10/26/01
Posts: 3467

YAHOO!!!!! What wonderful news!!!!

Let me know how you like that strap. I've been wearing my (stock) strap religiously since your post, but the more I wear it, the more it bugs me. I need to find something better.

CONGRATS on the simple (& FREE) repair and cleaning! I can't wait to see some new stuff from you once it's back. Smile

Best,
GiGi

sadieruth's picture
Joined: 06/09/05
Posts: 6219

Yahoo for good news! Hope you get that strap before your camera! Wink

connorsmum's picture
Joined: 11/29/02
Posts: 1160

Wonderful news!! I am so happy for you!

La123's picture
Joined: 04/11/08
Posts: 815

What a relief!

coolmama72's picture
Joined: 10/20/01
Posts: 8185

that's awesome! I'm so glad that it didn't cost you anything outside the shipping.

Muddee's picture
Joined: 03/13/08
Posts: 2119

So happy to hear Canon repaired it for you for free and you will have your camera back soon.

Joined: 05/10/07
Posts: 427

EXCELLENT news that they fixed it for free! Smile

Jeffininer's picture
Joined: 11/07/07
Posts: 1796

FedEx shipping info says I get it today!!! I HIGHLY doubt it, but I can hope, right?

I'm so excited to get my camera back! My little point and shoot just doesn't do it for me any more.

Amy_&_Eva's picture
Joined: 08/23/07
Posts: 2378

Woohoo that's great!!! I hope it arrives today!

jooniper's picture
Joined: 08/27/07
Posts: 780

What a wonderful, happy update! Still a PIA, but so glad in the end it doesn't sound like any lasting damage was done.