I ordered a cricut jukebox back at the end of August as a bday present to myself, since custom crops had them on sale for 29.99. It was on backorder, but I still got the sale price. What was weird was that they charged my credit card for it when it was ordered rather than shipped, which I thought was a little shady.
So, Tuesday evening (9/22) I emailed customer service to ask if they knew when it would be available, explaining that I still wanted it, but just wondering what the status was, especially since I had already been charged. Wednesday during the day, I get an automated "your order has shipped" email. Thursday I get an email from customer service saying "your order shipped 9/23, let us know if you have any other questions" Normally they ship slowly via standard USPS. The jukebox arrived today via Priority Mail.
Me thinks they screwed up and are trying to cover it up. I wanted to email back to customer service and say "yeah it shipped, after I inquired about it" The shipping notification came AFTER I asked about where it was and then it came SUPER fast...hmmm, seems funny, but at least I have it in my hot little hands now and can play with it!!!
hey, glad you got it even though the circustances seemed off. I've had success with Custom Crops so I'm glad they came through.
Gwen, Mommy to Andrew, Jordan, Natalie & Jack
My blog - all things family, photography and crafty
Have fun with it! That does seem a little off. Atleast you got it!
Exciting stuffs! Looking forward to seeing what you create!
Korben, 12 months
Lyric, 34 months
Ada, born sleeping, Sept 2007
Zane, one day on earth, October 2006
Fun, fun...anxious to see your new cuts.
Married to my best friend 10-16-1993
DS #1 08-16-1999
That would be frusterating. Don't you wish companies would just own up to their mistakes? They could've atleast thrown in something for you. But happy you have it now! Can't wait to hear how you like it! Remind me again, how many carts does it store at once?
Kayson 10-9-06 & Cohen 02-08-10